Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino we should take a closer look at? This page covers how to reach our team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our team will read it in full before replying — we don't rely on automated responses to handle real enquiries.
To help us get back to you faster, let us know upfront what your message is about. A quick note such as "free spins query" or "correction on a casino review" means we can route it to the right person straight away.
What We Can Help With
- Questions about free spins and bonuses — If a wagering requirement, expiry date or maximum cashout limit on a review isn't clear, ask us and we'll do our best to clarify what we've found.
- Corrections and accuracy checks — Offshore online casino terms change often, from free spin counts to bonus percentages. If you notice something on our site that looks out of date, we want to know so we can review it.
- Suggestions for coverage — If there's a payment method, a new online casino, or a topic like mobile pokies or live dealer games you'd like us to cover in more depth, tell us.
- General site feedback — Thoughts on how we present our comparisons, ratings or evaluation criteria are always welcome.
- Responsible gambling concerns — If you or someone close to you needs support around gambling, mention this in your message and we'll point you towards appropriate Australian responsible-gambling resources.
What Happens After You Send a Message
Every enquiry is read by a real person on our team, not a bot. We aim to respond within two working days, though this can occasionally stretch during busier periods. If your question involves checking specific licensing details, verifying a bonus term, or confirming an editorial rating, we'll take the time needed to give you an accurate answer rather than a rushed one.
A Word on What We Cover — and What We Don't
Our focus is reviewing and comparing online casinos available to Australian players, including how free spins offers, wagering requirements and payment methods stack up across operators. We're independent of the casinos we review, and while some of our pages include links to operators that may pay us a commission, this never determines how a casino is ranked or rated. If you're contacting us to ask why a particular operator does or doesn't appear on our site, we're happy to explain our evaluation approach.
Please note that we can't process deposits, withdrawals, account verification or bonus claims on behalf of any casino operator — those requests need to go directly to the casino's own support team. We're a comparison and information resource, not a party to your account with any operator.
If you're researching options beyond this site's core Australian focus, you may also find our page on trusted non GamStop casinos in the UK useful, though our main coverage remains casinos and free spins offers relevant to players in Australia.
Before You Write In
A few quick checks can sometimes save you a round trip:
- If your question is about a specific bonus or free spins offer, check the terms listed directly on that casino's review page first — expiry dates, maximum cashout limits and wagering requirements are usually noted there.
- If you're unsure whether an operator is available to Australian players, our reviews note this where the information is available.
- Remember that all players must be 18 or over to register with any of the casinos we cover.
If your question still isn't answered, send it through — we'd genuinely rather hear from you than have you guess.